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Caution: Fraudulent Charges May Appear on Your Phone Bill

Seeded on Thu Feb 23, 2012 11:09 AM EST
Read ArticleArticle Source: United States Department of Justice
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Seeded by Par4TheCourse
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The following post appears courtesy of Richard Goldberg, Assistant Director of the Civil Division’s Consumer Protection Branch.

Did you know that your telephone bills may contain charges for products or services other than telephone service, much like charges on a credit card?  Those who carry out these types of fraud have found ways to insinuate themselves onto the telephone billing system, and arrange for false charges to appear on telephone bills.  As a result, you could be paying for goods or services you never ordered or received.

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If you see unfamiliar or suspicious charges on your telephone bill, you should:

  1. Contact your local telephone company, tell the telephone company of the cramming, and instruct the company to remove the false charge and give a credit for false charges on any previous bills, and
  2. Submit a complaint summarizing the false charges to the Federal Trade Commission.

Many telephone companies will, upon request, exclude third-party billing from a customer’s telephone bill. Doing so may prevent crammed charges from appearing on telephone bills in the future.

Visit FCC.gov for more information about cramming and how to protect yourself.

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Reply#1 - Thu Feb 23, 2012 11:10 AM EST
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